Support

Questions, problems or ideas about Hence? Write to us and a person will read it.

It helps if you include your iPhone model, iOS version and the app version, which is shown under Profile > About Hence.

Common questions

Do I need an account?

No. You can use Hence as a guest and keep your records on your iPhone. An account is needed for cloud backup, scanning with AI and the map features.

How do I restore my Hence Pro subscription?

Open the Hence Pro screen and tap Restore Purchases. Sign in to the app with the same account, and to the App Store with the Apple ID you subscribed with.

How do I cancel or change my subscription?

Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions. Deleting the app or your Hence account does not cancel a subscription.

How do I back up or move to a new phone?

Sign in, allow cloud sync in Privacy Settings, and use Sync Now under Settings > Cloud & Data. On the new phone sign in with the same account and choose Restore from Cloud.

How do I export my data?

Go to Settings > Cloud & Data > Export Data. You can export fuel, service, expense and trip records as CSV, Excel or JSON.

How do I delete my account and data?

Go to Profile > Delete Account. You will be asked to confirm your identity, and your account, cloud backup and the data on that device are then removed. If you cannot access the app, email privacy@hencemiles.com from the address on your account.

Why is scanning limited?

Scans use an AI service that costs money to run, so each plan has a daily allowance. Hence Pro raises the limits. You can always enter details by hand.